Appointments

Notice: For appointments, test results, and general inquiries, call the surgery at 020 8550 9988.

We do NOT take prescriptions over the phone, and prescriptions must be requested by writing it down on a piece of paper and taking it to the surgery, or by email on nelondonicb.fullwellavenue@nhs.net

Our appointment lines are open from 8am every morning. We run an appointment system; please telephone during reception hours on 020 8550 9988 to make an appointment. Please ring the surgery if unable to keep the appointment.

You can also make appointments online by registering for www.patient.co.uk.

The Surgery offers an electronic consultation service which enables you to submit a query to a doctor and expect a response within 48 working hours. You can attach photos as well using this process if it is relevant to your concern.

Click on the following link for elctronic consultation:

GP appointments are available every weekday evening between 6:30pm to 10:00pm and between 8:00am to 8:00pm on weekends and bank holidays.

If you live in Barking and Dagenham, Havering or Redbridge you can book these appointments by calling the GP hubs booking hotline on: 0203 770 1888 (open from 8am - 8pm)

You can also call NHS 111 which is available 24/7 on 111 or by visiting their website.

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you will need to see a doctor. You do not need an appointment and you will not even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late, you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor, please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

If you are too ill to come to the surgery and require a home visit, please telephone before 10am as this helps us plan our day.